We take your privacy seriously. When using CleanUp, you are trusting us with your personal information, and trusting that we will use and share it appropriately.  We deeply care about maintaining that trust intact. For this reason, we have written our privacy guidelines and practices in this policy (the “Privacy Policy”). 

Please read our Privacy Policy thoroughly, as we want you to understand how we collect, use, and share your data. By using the Services, you acknowledge your acceptance of the practices and policies described below, and you hereby consent that we will collect, use, and share your information in the following ways. 

Remember, your use of the Services is at all times subject to CleanUp’s Terms of Service (the “Terms”), which includes this Privacy Policy by reference. Any capitalized terms used in this Privacy Policy without definitions have the definitions given to them in the Terms. 

What is the scope of our Privacy Policy?

This Privacy Policy covers how CleanUp and its affiliates use your personal data collected from your access or your use of the Services. This policy applies to all users of the CleanUp platforms, including our mobile app, website and other features related to the Services. It does not apply to the practices of third-party companies that we don't directly control or own, or people that we don't manage. 

Will we ever change our Privacy Policy?

As we are constantly improving the Services and complying with federal and state laws, we may, from time to time, update this Privacy Policy. In the event we change any material from our Privacy Policy, you will be alerted via email, via the Services, by placing a notice on the cleanupmobileapp.com site, and/or by other communication means. Remember, if you have opted out of receiving legal notice emails from CleanUp, or if you provided an antiquated and/or inactive email address, those legal notices will still govern your use of the Services. You are fully responsible for reading and understanding such legal notices. By accessing and/or using the Services, after the Privacy Policy has been updated, you are effectively agreeing to all changes made. 

What information do we collect? 

Through the means explained below, Cleanup asks for and collects the following information from you when you use or receive the Services. This information is necessary for the proper performance of the Services. Without it, we would not be able to provide you all the requested services. If you demand that information to be deleted, you may lose access to the Services.

Information that is necessary

This information you provide to us directly, and it is paramount for the adequate performance of the Services. 

• Account Information. When registering on any of the CleanUp platforms, we require certain personal information to set up your account. Such information includes: first name, last name, email address, phone number, home address, date of birth, and a profile picture. 

• Home Information. In addition to your home address, we require the dimensions and specifications of your home. For example, the number of bedrooms and bathrooms you have, and their respective sizes. This information is crucial, as it helps us provide you with the fairest prices for the Services. 

• Pet Information. For the safety and comfort of everyone, we ask you to inform us if you have any pets residing at your home, what type of pets they are, and comment on their behavioural characteristics. 

• Identity Verification Information. To create and maintain a trusted environment, we ask for identity verification information, such as images of your driving license, national ID card, government issued ID, or other authentication information. If you are applying for a Cleaner profile, we may ask you for your Social Security Number (SSN) in order to perform a Background Check. 

• Financial Information. To use certain features of the Services, like booking or scheduling a service, you may provide us or our service providers with financial information such as your bank account or credit card information. 

• Location Information. When you provide us with your home address, we may collect some general information about your location. We may also infer information from your IP address, or if you consent, from your geolocation.

• Communications. When you communicate with CleanUp or use any of the CleanUp platforms to communicate with other users, we collect information about such communication and any information you choose to provide. For example, Residents may communicate with Cleaners through the messaging feature offered on the Services, or you may email the CleanUp team through email, text message or telephone. Residents may also communicate with Cleaners through a telephone number provided on the Services, for which a third-party provider will be involved and used to track such communication. We do so to prevent fraud, enforce the Terms, and for quality and training purposes. In this case, CleanUp will store all data of the communication, which includes the date, time and content of it.

Additional Information you choose to give us

You can also choose to provide us with additional personal information in order to obtain a better user experience when using the Services. Such information includes, but is not limited to: 

• Additional Profile Information. As part of your profile, you can provide us with additional information such as a personal description and a biography, which will be publicly displayed to other users. You can also provide us with your preferred language(s). If you have a Cleaner Profile, you can provide us with your distance preferences (i.e. how far you are willing to travel to provide the Services) and working preferences (e.g. allergies towards pets, uncomfort working with large dogs, etc.). Remember, some of this information is public to other users as indicated in your account settings. 

• Address Book Contact Information. You may choose to give us access to your address book contacts or enter your contact’s information manually when using certain features in our platforms, such as inviting them to join CleanUp. 

• Other Information. You can also provide us information when you fill out a form, update or add information to your account, submit a Claim, participate in surveys, register for promotions, request customer support or technical assistance, and when you communicate with us or other users of the Services. 

Information we collect from Third Parties

In addition to the information above, we may also collect information about you or others through our affiliates, business partners, or through other non-affiliated third parties. Such information is provided by, but is not limited to: 

• Third Party Services. You may login, link, or connect to your CleanUp Account with a third party service such as Google or Facebook. By accessing the Services through a third party, you may allow us to access certain information you have already provided to that third party. Some examples are your name, profile picture, user IDs, list of friends, location, date of birth, email address, photos, videos, etc. This information that third party services send us is controlled by that service and authorized by you via your privacy agreements with the same. For more information about the data they collect and share, please consult each site’s privacy policies. 

• References. If you have a Cleaner account, and someone has written a reference for you, it will be published on your public profile page. 

• Referrals. If someone has invited you to join CleanUp, the user who invited you may submit personal information about you, such as your email address, name, and other information. 

• Background Information. Users will have the option to consent to a Background Check, in which the Third-Party Provider will report back to CleanUp with the found information. In addition, to the extent permitted by applicable laws, CleanUp may obtain reports from public records of criminal convictions or sex offender registrations, local police reports, and any other relevant information. We may use your full name and date of birth to obtain such reports. 

• Other Sources. To the extent permitted by applicable law, we may, in our sole discretion, ask for and collect supplemental information about you from third parties and/or business partners. Examples of this include information to verify your identity or for other fraud or safety protection purposes or information that enhances our ability to market products or services that may be of interest to you. We may also work with business partners to integrate our services into their services (and/or vice versa). Where you choose to use such integrated services, we may receive information about you as part of that integration. We may combine information that we collect from you through the Services with information that we obtain from such third parties and information derived from other products or services we provide. 

Information we automatically collect 

• Device and Usage Information. Whenever you interact with our Services, we and our third-party service providers, which include ad networks and analytics companies such as Google Analytics, may use cookies, web beacons, and other tracking technologies to collect information about the computers or devices (including mobile devices) you use to access the Services. The information collected includes, without limitation, your IP address, device identifier, “cookie” information, the type of browser and/or device you use to access our Services, and the page or feature you requested. 

• Cookies and Other Electronic Technologies. We and our third-party service providers may use cookies, clear GIFs, pixel tags, and other technologies that help us better understand user behavior, personalize preferences, perform research and analytics, and improve the Services. These technologies, for example, may allow us to tailor the Services to your needs, save your password in password-protected areas, track the pages you visit, help us manage content, and compile statistics about usage of our Services. We or our third-party service providers also may use certain of these technologies in emails to our customers to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded. 

• Others. We may also use local shared objects (also known as "Flash cookies") to assist in delivering special content, such as video clips or animation. Flash cookies are stored on your device, but they are not managed through your web browser. To learn more about how to manage Flash cookies, you can visit the Adobe website and make changes at the Global Privacy Settings Panel. 

• Payment Transaction Information. CleanUp collects information related to your payment transactions through any of the CleanUp platforms, including the payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details. This information is necessary for the adequate performance of the contract between you and CleanUp and to allow the provision of the Payment Services.

You may choose to accept or decline cookies. Most web browsers automatically accept cookies, but your browser may allow you to modify your browser settings to decline cookies if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Services, because it may not function properly. Flash cookies operate differently than browser cookies, and cookie management tools available in a web browser may not affect flash cookies. As we continue to grow, we may also gather additional information through other methods. 

How do we use the information collected? 

We use your information for business and commercial purposes, such as: 

• To provide you with the Services, including to register you for an account and process transactions for cleaning services;

• To respond to your questions or inquiries, including to provide customer support and troubleshooting assistance;

• To communicate with you, including to send you emails about products and services that may interest you;

• To facilitate matching you with other users (Residents or Cleaners) based on your requests for specific services;

• To manage and remember your preferences and personalize the Services; 

• To analyze and improve the Services or any other products and services we provide;

• To suggest products and services that may interest you;

• To administer surveys, sweepstakes, promotions, or contests;

• To verify your identity;

• To comply with our legal obligations or as permitted by law;

• To protect the safety and/or integrity of our users, employees, third parties, members of the public, and/or our Services;

• To prevent fraud and enforce our legal terms; and

• To administer and troubleshoot the Services.

We may combine information that we collect from you through the Services with information that we obtain from affiliated and nonaffiliated third parties, and information derived from any other products or services we provide. 

We may aggregate and/or de-identify information collected through the Services. We may use de-identified or aggregated data for any purpose, including without limitation for research and marketing purposes, and may also share such data with any third parties, including without limitation, advertisers, promotional partners, sponsors, event promoters, and use and disclose such information with third parties at our discretion, including without limitation to auditors, investors, creditors, and/or others. 

Will we share any of the information we receive? 

Affiliates and Business Partners. We may share your information with affiliates and business partners. For example, businesses or third-party websites we've partnered or otherwise affiliated with may sell or provide products or services to you through or in connection with the Services (either alone or jointly with us). For example, business partners or affiliated businesses may integrate our Services into their products, including mobile apps. When you use our Services through one of these integrations, we may share your information with that affiliate or business partner. We have no control over the policies and practices of these third-party affiliates or business partners, so if you choose to participate in any transaction or service relating to an affiliated or third-party website or business, please review all such business’s or website’s policies. 

Consent/At Your Direction. We may disclose your information to nonaffiliated third parties to (a) facilitate matching you with a Resident or Cleaner; (b) when we have your permission; or (c) as described in this Privacy Policy, the Terms of Service, or any other legal terms governing your use of the Services. 

Residents. If you are a Cleaner, we may share general information with Residents about your cleaning services and preferences. We may also share with Residents your precise geolocation during or near the time of a cleaning. 

User Profiles and Submissions. Certain user profile information, including your name, location, and any video or image content that you upload to the Services may be displayed publicly or to other users. Please remember that any content you upload to your public user profile, along with any information or content that you voluntarily disclose online in a manner other users can view (on discussion boards, in messages and chat areas, etc.), becomes publicly available, and can be collected and used by anyone. Your username and communications may also be displayed to other users if and when you send messages or comments or upload images or videos through the Services and other users can contact you through messages and comments. Again, we do not control the policies and practices of any other third-party site or service with regard to your data. 

Address Books. We may request authorization from you and other users to access and store contacts from mobile device address books. We use this information to help users identify which of their contacts they would like to invite to use our Services. We also use this information to alert users if any of the contacts in their address books currently are or become registered users of CleanUp. 

Service Providers. We work with other companies and individuals that may perform tasks on our behalf that requires us to share your information with them in order for them to provide us with services, such as to process payments. 

Protection of CleanUp and Others. We may share or disclose certain information if we believe in good faith that doing so is necessary or appropriate to (i) protect or defend the rights, safety, or property of CleanUp or third parties, including to defend or enforce our Privacy Policy, our Terms of Service, or any other contractual arrangement; (ii) respond to your requests for customer service; and/or (iii) protect the rights, property or personal safety of CleanUp, its agents and affiliates, its employees, users and/or the public. 

Legal Requirements. We may share or disclose certain information if we believe in good faith that doing so is necessary or appropriate in order to comply with any law enforcement, legal, or regulatory process. Examples of this may include responding to a warrant, subpoena or any other applicable laws and regulations. 

Business Transfers. We may share or disclose certain information, in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. 

Online Analytics and Tailored Advertising

Analytics

We may use third-party web analytics services on the Services, such as those of Google Analytics. These service providers use the sort of technology described in the “Information Collected Automatically” section above to help us analyze how users use the Services, including by noting the third-party website from which you arrive. The information collected by the technology will be disclosed to or collected directly by these service providers, who will then use that to evaluate your use of the Services. We also use Google Analytics for certain purposes related to advertising, as described in the following section. To prevent Google Analytics from using your information for analytics, you may install the Google Analytics Opt-Out Browser Add-on. 

Tailored Advertising

Third parties whose products or services are accessible or marketed via the Services may also place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Services in order to (a) inform, optimize, and serve marketing content based on past visits to our websites and other sites and (b) report how our marketing content impressions, other uses of marketing services, and interactions with these marketing impressions and marketing services are related to visits to our websites. We may also allow other third parties (e.g., ad networks and ad servers such as Google Analytics) to serve tailored marketing to you and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services. We neither have access to, nor does this Privacy Policy govern, the use of cookies or other tracking technologies that may be placed on your computer, mobile phone, or other device you use to access the Services by non-affiliated, third-party ad technology, ad servers, ad networks or any other non-affiliated third parties. Those parties that use these technologies may offer you a way to opt out of targeted advertising as described below. You may receive tailored advertising on your computer through a web browser. Cookies may be associated with de-identified data linked to or derived from data you voluntarily have submitted to us (e.g., your email address) that we may share with a service provider in hashed, non-human-readable form. 

If you are interested in more information about tailored browser advertising and how you can generally control cookies from being put on your computer to deliver tailored advertising, you may visit the Network Advertising Initiative's Consumer Opt-Out Link and/or the Digital Advertising Alliance's Consumer Opt-Out Link to opt-out of receiving tailored advertising from companies that participate in those programs. To opt out of Google Analytics for Display Advertising or customize Google Display Network ads, you can visit the Google Ads Settings page. Please note that, to the extent advertising technology is integrated into the Services, you may still receive advertising content even if you opt out of tailored advertising. In that case, the advertising content will be present; it will not be tailored to your interests. Also, we do not control any of the above opt-out links and are not responsible for any choices you make using these mechanisms or the continued availability or accuracy of these mechanisms. If your browsers are configured to reject cookies when you visit this opt-out page, or you subsequently erase your cookies, use a different computer or change web browsers, your NAI or DAA opt-out may no longer be effective. Additional information is available on NAI's and DAA's websites, accessible by the above links. 

When using a mobile application you may also receive tailored in-application advertising content. Each operating system−iOS for Apple devices, Android for Android devices, and Windows for Microsoft devices−provides its own instructions on how to prevent the delivery of tailored in-application marketing content. You may review the support materials and/or the privacy settings for the respective operating systems in order to opt out of tailored in-application advertising. For any other devices and/or operating systems, please visit the privacy settings for the applicable device or contact the applicable platform operator. 

Our Policy on Children’s Information

Our Services are not designed for minors under 18. Only persons 18 years of age or older may use the Services. If we discover that an individual under 18 has provided us with personal information, we will close the account and delete the personal information to the extent required by the Children's Online Privacy Protection Act. We may, where permitted by law, retain certain information internally for purposes described in this Privacy Policy. 

How Does CleanUp Protect Your Information?

Your account is protected by a password for your privacy and security. If you access your account via a third-party site or service, you may be offered additional or different sign-on protections from that third-party site or service. You must prevent unauthorized access to your account and information by selecting and protecting your password and/or other sign-on mechanism appropriately and limiting other’s access to your computer or device and browser by signing off after you have finished accessing your account. We are not responsible for any unauthorized password activity within your account. 

We implement technical, administrative, and physical safeguards to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. We cannot, however, guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time. 

Links to Third Party Sites and Services

The Services may contain links to third-party websites or services. We are not responsible for the content or practices of those websites or services. The collection, use, and disclosure of your information will be subject to the privacy policies of the third-party websites or services, and not this Privacy Policy. We urge you to read the privacy and security policies of these third parties. 

What Choices Do I Have?

You have certain rights and choices with respect to your information, such as: 

• Profile & Account Information: Through your account settings, you may access, and, in some cases, edit or delete certain information previously provided to us.

• Marketing Emails: You can unsubscribe from marketing emails from us by clicking the unsubscribe link located at the bottom of the email and following the directions in those emails.

• Cookies & Analytics: You can opt out of certain cookie-related and analytics processing by following the instructions found in this Privacy Policy.

Please note, however, that certain information may be exempt from such requests in some circumstances, which may include needing to continue processing your information for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity before responding to your request. 

Consent to Transfer

Our computer systems are currently based in the United States, so your personal information will be processed by us in the United States, where data protection and privacy regulations may not offer the same level of protection as in other parts of the world. By using the Services, you agree to this Privacy Policy and you consent to the transfer and processing of all of your information to the United States, which may not offer a level of protection equivalent to that required in the European Union or certain other countries. 

What if I have questions about this policy?

If you have any questions or concerns regarding our privacy policies, please contact us at cleanup.mgmt@gmail.com.